Standard Office Hours:

• Monday to Friday: 9:00 AM - 5:00 PM

• Saturday: 9:00 AM - 1:00 PM (Costa Mirage office)

• Sunday: Closed

Residents can pay rent through the AppFolio portal or directly to the property management.

Paying rent through Appfolio portal is a straightforward process. Below is the process on how residents can do it:

Steps to Pay Rent via AppFolio Portal:

1. Log In to Your Tenant Portal:

      • Visit the AppFolio portal URL provided by your property management company. You should have received a link or an email with instructions on how to access your portal.

      • Enter your username and password to log in. If it’s your first time logging in, you may need to create an account using the details provided by your landlord or property manager.

2. Navigate to the Payments Section:

      • Once logged in, look for a section labeled “Payments,” “Pay Rent,” or something similar.

      • This section is usually easy to find from the dashboard or the main navigation menu.

3. Select Your Payment Amount:

      • You’ll see the amount due for your rent, as well as any late fees or other charges that may apply.

      • You can typically review your balance and make adjustments if needed.

4. Choose Your Payment Method:

      • AppFolio allows tenants to pay rent using several methods, including:

      • ACH Transfer (direct bank transfer)

      • Credit or Debit Card

      • eCheck

      • Select your preferred method and follow the on-screen instructions.

5. Enter Payment Details:

      • For ACH Transfer, you’ll need to input your bank routing number and account number.

      • For Credit or Debit Cards, you’ll need to provide your card details.

      • For eCheck, you’ll be prompted to provide your checking account information.

6. Review and Submit:

      • After entering your payment details, you’ll be given a chance to review everything before finalizing the transaction.

      • Once you confirm the details are correct, submit the payment.

7. Confirmation:

      • After submitting, you should receive a confirmation screen or an email verifying that your payment was successfully processed.

      • You can also usually view your payment history in the AppFolio portal for future reference.

Tips:

      • Set Up Automatic Payments: Some residents choose to set up automatic rent payments, so the rent is paid automatically each month on the due date. This feature helps avoid late fees.

      • Check for Fees: Be aware that some payment methods (like credit card payments) may incur additional fees, so check beforehand if your property manager has specified any.

If you encounter any issues, you can always contact your property manager or landlord for assistance.

Submitting a maintenance request through the AppFolio portal is a quick and simple process. 

Steps to Submit a Maintenance Request via AppFolio Portal:

1. Log In to Your Tenant Portal:

       • Open the AppFolio portal link provided by your property manager or landlord.

      • Enter your login credentials (username and password). If you’re logging in for the first time, you may need to create an account.

2. Navigate to the Maintenance Section:

      • Once logged in, look for a section or button labeled “Maintenance,” “Maintenance Requests,” or something similar. This can usually be found on your dashboard or in the navigation menu.

3. Create a New Request:

      • Click on “Create New Request” or a similar option. You may be asked to provide details about the issue you’re experiencing.

4. Provide Detailed Information:

      • Describe the Issue: Provide a clear and detailed description of the problem. Include as much relevant information as possible (e.g., what is malfunctioning, when it started, and any steps you have already taken to address it).

      • Location of the Issue: Specify the location within the property where the issue is happening (e.g., kitchen, bathroom, hallway).

      • Upload Photos or Videos (if applicable): If the issue can be better understood with visuals, you may be able to upload photos or videos of the problem. This can help the maintenance team assess the situation more efficiently.

5. Set Priority (if available):

      • Some portals allow you to set the priority of the request (e.g., urgent, normal). Choose the appropriate priority level based on the severity of the issue.

6. Submit the Request:

      • After reviewing the details, submit the maintenance request.

      • You may receive a confirmation on-screen, along with an email notification, indicating that your request has been received.

7. Track the Status of Your Request:

      • After submission, you should be able to track the status of your maintenance request directly from the portal. You can check whether the request is being processed, assigned to a maintenance technician, or completed.

       • You may also receive updates via email or in the portal as work progresses.

Tips:

      • Be Detailed: The more information you provide, the easier it will be for maintenance personnel to address the issue promptly.

      • Emergency Requests: If it’s an emergency (e.g., water leak, power outage), make sure to indicate that in your request, and follow up with a phone call if necessary.

      • Check Your Lease: Some maintenance issues may be covered or excluded according to your lease agreement, so make sure to review that for clarification on what’s included.

If you have trouble submitting a request or need immediate assistance, you can always contact your property manager directly through the AppFolio portal or by phone.

Reaching a property manager can be done in several ways. Here’s how you can get in touch with a property manager or the property management team:

1. Through the AppFolio Tenant Portal:

 • Message Feature for Residents: If you’re logged into the AppFolio portal, there is a messaging or contact section where residents can send a direct message to the property management. Look for buttons like “Contact Property Manager” or “Send Message.”

2. Email:

 • Property Manager’s Email: Check your lease agreement or your AppFolio portal for the property manager’s email address or check the section on the website "OUR TEAM".

 • Property Management Company Email: contact@bridgereal-estate.com

3. Phone:

 • Direct Line: (949) 779-4688

4. In Person:

 • Leasing or Management Office: You can visit the office during business hours. The property manager or leasing agent is typically available to speak with tenants about questions or concerns.

5. AppFolio portal for Residents:

 • Residents can contact the property manager directly through the AppFolio portal messaging feature.

6. Website:

      • Website Contact Forms: You can contact the property management team directly through the website using the "CONTACT US" feature.

Tips for Reaching Out:

 • Be Clear: Always be specific about your request, concern, or question when you contact a property manager or the property management team, as this will help them assist you more efficiently.

 • Check Office Hours: Make sure you’re reaching out during office hours. If you contact after hours, be aware that there might be a delay in response.

 • Follow-Up: If you don’t get a response within a reasonable time frame, follow up with a polite reminder.

If you are a resident at one of Bridge Real Estate Communities, AppFolio resident portal or leasing office should provide all the necessary contact information for your property manager. If you’re unsure, feel free to ask for clarification from the property management office.